Claims Procedure

Claims Procedure

What if I need to make a claim?

DPI has a dedicated and experienced claims department who are here to provide you with step by step guidance, alleviating any stress or complexity when making a claim. We are committed to ensuring that you receive the best outcome for your business.

When should I notify my claim?

Insurance contracts contain claims conditions that typically outline your obligations in terms of notification of a claim or circumstance, the timescales in which losses must be advised and the information that is required. Failure to adhere to a claims condition could give an insurer the option to refuse to pay or reduce the claims settlement figure. This is why it is essential that claims are notified as soon as possible.

What information is required to claim?

Examples of the information required include photographs of damage, a list of the items you intend to claim for along with supporting invoices, estimates for repairs, witness statements and a crime reference number. Supporting evidence for claims varies by the type of insurance, to find a more detailed guide see the following links.

What claims service can I expect?

We will provide ongoing technical advice and status updates in regard to your claim. Should you suffer a large or complex loss professional assistance in presenting a claim of this nature to insurers may be required. DPI can advise on such matters and introduce clients to a Loss Assessor, who acts on behalf of an insured to manage their claim from submission to settlement.

Making a Claim

Property Claims

Property Claims

In the event of a claim please follow the basic steps below where relevant, we are here to help ensure this process goes as smoothly as possible for you;

  • Contact us immediately, our opening hours are; Monday – Friday 9am – 5pm on 0161 763 5277. Please be aware that polices often have claims conditions whereby if claims are not reported within certain timescales it can effect whether the claim will be paid.
  • Please take photographic evidence of any damage, especially so if you intend to make repairs prior to any insurance investigation. Also forward any CCTV footage.
  • It is a claims condition that you act as if not insured. So for example if you suffer a break in it would be an expectation that you took the necessary action to secure your premises to mitigate any further loss.
  • Do not dispose of any items you intend to claim for without prior authorisation from DPI Insurance or your insurer.
  • Make a list of the items you intend to claim for along with supporting invoices or estimates for repairs.
Vehicle Claims

Vehicle claims

In the event of a claim please follow the basic steps below where relevant, we are here to help ensure this process goes as smoothly as possible for you;

  • Contact us immediately, our opening hours are; Monday – Friday 9am – 5pm on 0161 763 5277. Please be aware that polices often have claims conditions whereby if claims are not reported within certain timescales it can effect whether the claim will be paid.
  • Do not admit fault at the scene, the insurer will act on your behalf.
  • Exchange names and insurance details with the other drivers and where possible details of any independent witnesses. If someone refuses to give you their details your insurer may be able to trace them through their vehicle registration number or consider informing the police.
  • Advise DPI or your insurer about the accident straightaway, even if you don’t intend to make a claim.
  • If someone is injured, show your insurance certificate or cover note to the police. If you can’t do this at the scene take the documents to the police station within seven days.
  • Where possible take photographs and forward any dash cam footage that you may be able to later use as evidence if you need to make a claim.

Why Choose DPI

Consistently Delivering Excellent Service

Our customers are at the forefront of our business and we are committed to providing the highest level of service possible. For the last three years we have achieved the Feefo Gold Trusted Service Award, with a service rating of at least 4.9/5, meaning that this year we have gained Platinum status. We are delighted to have achieved this award as it is a reflection of our ongoing expert advice and dedication to our customers. We look forward to continuing to provide yet another year of excellent customer service.

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