Complaints Procedure

Complaints Procedure

If in our dealings with you, we do not meet your expectations, then you can contact Mr I Evans at the office by calling on 0161 763 5277, write to us at 25 Knowsley Street Bury, BL9 0ST, email complaints@dpi-insurance.co.uk or by arrangement to attend in person.

We will endeavour to resolve your complaint fairly and impartially. If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service, for an independent assessment and opinion. The FOS Consumer Helpline is on 0800 023 4567 or 0300 123 9123 and their website is at: www.financial-ombudsman.org.uk or by post at: Financial Ombudsman Service, Exchange Tower, London E14 9SR

Consistently Delivering Excellent Service

Our customers are at the forefront of our business and we are committed to providing the highest level of service possible. For the last three years we have achieved the Feefo Gold Trusted Service Award, with a service rating of at least 4.9/5, meaning that this year we have gained Platinum status. We are delighted to have achieved this award as it is a reflection of our ongoing expert advice and dedication to our customers. We look forward to continuing to provide yet another year of excellent customer service.