If in our dealings with you, we do not meet your expectations, then you can contact Mr I Evans at the office by calling on 0161 763 5277, write to us at 25 Knowsley Street Bury, BL9 0ST, email complaints@dpi-insurance.co.uk or by arrangement to attend in person.

We will endeavour to resolve your complaint fairly and impartially. If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service, for an independent assessment and opinion. The FOS Consumer Helpline is on 0800 023 4567 or 0300 123 9123 and their website is at: www.financial-ombudsman.org.uk or by post at: Financial Ombudsman Service, Exchange Tower, London E14 9SR